We may collect your personal data such as name, address or location, phone number, email address, date of birth, gender, purchase information; shopping preferences and financial payment details on the Platform for require registration, subscription or payment.

We may collect your personal data to personalize your experience with our products and services, on third- party applications, to determine the effectiveness of our promotional campaigns/improving/marketing communications in relation and about your account or transactions.

Every user is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account.

We respect your privacy and keep your personal information confidential. Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you.

Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.                                    

Once you have placed your order, you will receive an email confirmation before vendor start preparing it. Your order will then be shipped directly to you.

Please choose your shipping preference from our logistic partner you have ordered from, then proceed to payment and select your payment method.

We accept all major credit and debit cards, as well as Hin wallet. If you have opted for guest checkout, you can track the status of your order from email or our mobile app.                     

You will receive your order in 3-10 business days from the date that it is placed. Depends where your location is.

For processing time, we may need up to 1-3 days to prepare your order after placing your order. This processing time does not include shipping time. As for delivery time, please check our Delivery Info.

You can log into your account for more details.                               

When you submit your payment details, the payment service will request authorization from your Card Issuer and carry out fraud screening checks. Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with us. It will be sent by payment processor to the email address you have provided when entering your payment details.

This could be for many different reasons; however, payment processor is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:                    

• Some of the card/personal details entered do not match the information held by your Card Issuer
• You do not have enough cleared funds on your card to cover the amount of the purchase
• Your card has been reported as lost/stolen and been cancelled by your Card Issuer
• Your card has or is due to expire and has been replaced by your Card Issuer
• Your card has recently been replaced by your Card Issuer but not yet activated                    
• Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
• There may be a problem with your Card Issuer’s authorization system     
• You haven’t activated 3-D Secure (Verified by Visa and MasterCard Secure Code) of your card

If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.                                  

Please notify our customer service about which items you want to return.

Please provide order number, tracking number so that our agent can process your return request and to you.

Please provide information to us as follow:  

1. Order number
2. Item(s) name or order number or pictures
3. Description of the problems and some clear pictures
4. We will process your return request with vendor and send return address for you as soon as we can.

Please refer to our Return Policy.