Shipping Policy

1. Processing Time:

Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Shipping Method

Delivery times are estimates and begin from the date of shipping rather than the date of order. Delivery times are not guaranteed and may be affected by factors beyond our control.

3. Shipping Locations:

We currently ship to West & East Malaysia.

If your location is not listed, please contact us at info@thehin.co to discuss potential shipping arrangements.

4. Order Tracking:

Once your order has shipped, you will receive an email notification with tracking information. You can track your order using the link provided in the email or by entering the tracking number on our website.

5. International Shipping:

We offer international shipping to select countries. Please note that customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

6. Shipping Restrictions:

We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted countries.

7. Delays and Lost Packages:

If there are any delays or issues with your order, please contact our customer service team at info@thehin.co.We will do our best to assist you. Please note that we are not responsible for delays caused by the shipping carrier.

8. Damaged or Missing Items:

If your order arrives damaged, please contact us within 7 days of receipt at with photos of the damaged items. We will work with you to resolve the issue promptly.

9. Changes to This Shipping Policy:

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.